Occasionally after purchasing with Trotters online if you check your bank account it appears that you have been charged twice, there is no need to worry. There is a very simple explanation for this. Trotters will only charge your card once your order has been dispatched, depending on your card provider, when placing an order, they will put a hold on the funds at the time you checkout to ensure the funds are available when we come to charge your card just before we dispatch. This hold is known as a pre-authorisation. If you are viewing your statement online, it will appear as a charge for the value of your order which is why it looks like you've been charged twice. The pre-authorisation is standard practice when funds are transferred electronically. The pre-authorisation should automatically drop off within 5 working days of when you originally placed your order, however you can contact your bank and ask them to release the funds sooner if you wish. Your Bank may require us to fax through details to confirm we no longer need the funds held which we are always happy to do. If you need further assistance from us please contact our Customer Service Team using our Contact us page.