Please add a note with your order name and order reference so this can be identified and processed on receipt
You are responsible for all shipping costs associated with returning an item to our UK facility. The refund we issue will only cover the original cost of the item(s).
We cannot refund any customs duties, tariffs, or local taxes you paid to your country's government to receive your order. These charges are collected by your government's customs and border authority, not by our business. To claim a refund on these fees, you must contact the relevant government agency in your country directly. We are unable to assist with this process.
By placing an order with us, you accept these terms. We recommend that customers familiarise themselves with their country's import regulations and potential refund processes before purchasing.
Return Address
Please mark the parcel as 'Return – unwanted GB goods' and send it to:
Trotters Childrenswear Returns Department 3 Gorst Road London NW10 6LA United Kingdom