When will I get my refund?
Please allow up to 14 days to receive your refund. You will be notified via email as soon as your return has been processed. This can sometimes be a few days after we receive your parcel at our warehouse
Postage Refunds
Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period. If you have paid for Express Delivery, you will be refunded the amount for Standard Delivery.
Online Gift Voucher refunds
eVoucher payments will be returned to the original evoucher and balances can be redeemed again using your original ecode.
Can I get a VAT refund if I'm an international customer?
For orders shipped outside the UK, we are unable to refund any taxes, duties, or delivery costs you may have paid when placing your order.