FAQs

Delivery

• International Delivery Options
• Delivery Options
• Can I track my order?
• Can my order be delivered to a different address from my billing address?

Payment

• Payment & taxes
• What happens if I think I have been charged twice?
• I have a discount code, how do I use it?
• Is there VAT on my order?
• How do I pay for the goods?

Returns & Exchanges

• How to make a return
• What is your Returns Policy?
• Exchanges
• Returning Gifts
• Processing Returns
• Refunds

Personalization

• When will my order be delivered?
• Policy on Faulty or Damaged Personalized Products
• I would like to make a change to my order

What you need to know about Tariffs

• How are Tariffs paid?
• What About Shipping Time?
• Not Made in China

Purchase

• How are Tariffs paid?
• Contract for sale
• Receipt of order
• Cancellations & exchanges
• Defective & damaged items
• Complete satisfaction promise

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